We are pleased to say that all products purchased from us have a two year manufacturer's warranty.
Farbotka.ie guarantees that all the products for sale are free from factory-made defects. In the unlikely event that a product purchased from our website is faulty when you first receive it or it develops a defect you may be entitled to a free repair or replacement of the defective part within the conditions of this Warranty Policy.
Warranty will cover any products that proved defective because of improper material or if the customer received the product broken.
Bags, bag bodies, handles and bag accessories are NOT covered under Our Warranty Policy for: General wear and tear or misuse of any part; defects or damage caused by the user; undue exposure to sunlight, heat, water or pressure; incorrect maintenance E.G. damage from inappropriate cleaning methods and actions that result in shrinkage or staining.
Be aware, some products/colours are limited edition and you may not be able to get a direct replacement.
Products that are faulty when received must be reported to us by sending us an e-mail with photos of defects attached within 14 days of receipt. We will notify you within 20 working days with the manufacturer's decision and further steps of the procedure. Please DO NOT send back items unless you get a confirmation.
When returning an item it is important that you use all the original packaging or similar with the receipt attached. Bag bodies MUST be returned in a cardboard box to protect them during return transit. If items are damaged in return transit we cannot guarantee a replacement or refund.
Please contact us at firstname.lastname@example.org for any further information.